Job Type:

Build a brilliant future with Hiscox
 

The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.

The AVP, Team Manager – Cyber/Tech/Media/Crime is a first line manager responsible for leading a team of claim professionals who are handling claims, including matters in litigation, involving Cyber, Technology PL, Media and Crime.  This individual will be assisting in the delivery of team objectives by developing, managing, and motivating engaged, high-performing claims professionals. This person combines excellent technical claims handling including complex coverage analysis, people management, and leadership skills. AVP’s provide managerial support, guidance and mentorship to their assigned team. This person also:

• Drives employee engagement and individual development, and is responsible for their team’s performance and growth
• Drives Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file audits
• Reviews and opines on coverage analyses drafted by team, including denials
• Drives litigation management behaviors within assigned team
• Identifies and provides solutions for key issues and trends to senior claims management
• Allocates new incoming claims, reopened claims, and claims that may need to transfer due to severity
• Acts as the escalation point for customers and brokers
• Prepares for and participates in Roundtable presentations
• Assists VP or Director in preparing and presenting reserve analysis and claims trends
• Takes an active role in the Claims/UW/Actuarial feedback loop
• Plays an active role in recruitment and on-boarding
• Provides feedback to their team, including participating fully in the performance management process

Person specification:

• 10+ years of claims handling experience. A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
•  5+ years of experience handling Cyber, Tech E&O and Media.  Cyber and Tech E&O are a must.
•  4+ years of Claims management experience, preferably in multi-jurisdictions
•  Leadership and people management skills
•  Expert knowledge of claims handling practices to include: coverage analysis, litigation management and negotiation
•  Excellent analytical, critical thinking, verbal and written communication skills
•  Strong rapport-building and relationship effectiveness skills

Additional Factors Considered:

• Subject matter expertise
• Demonstrated efforts to advance product innovation, improve claims processes and/or develop a greater understanding of other aspects of the business by training, interactions with external/internal shareholders or other relevant projects
• Technical leader with ability to respond to challenges that may arise when asked by direct reports or others inside and outside of the organization

What we offer

• 401(k) with competitive company matching 
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)  
• Company paid group term life, short- term disability and long-term disability coverage 
• 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days 
• Paid parental leave 
• 4-week paid sabbatical after every 5 years of service 
• Financial Adoption Assistance and Medical Travel Reimbursement Programs 
• Annual reimbursement of up to $600 for health club membership or fees associated with any fitness program 
• Company paid subscription to Headspace to support employees’ mental health and wellbeing 
• 2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program 
• Dynamic, creative and values-driven culture 
• Modern and open office spaces, complimentary drinks 
• Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation 

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

About Hiscox US

Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.

Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

Salary Overview
$175,000 - $205,000

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.

The actual salary for this position will be determined by several factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Work with amazing people and be part of a unique culture