Job Title:

US & Multinational Analytics Manager - Service Programs

Job Description:

We are looking for an Analytics Manager to join our Pricing and Portfolio Management team and manage the process and people responsible for accurate data collection, processing, modeling and analysis of our growing Multinational Accounts portfolio. This role reports to the Global Portfolio Manager for Accident & Health, Individual Travel, and Warranty Services. The role is responsible for leading the identification and analysis of key financial and operational metrics to evaluate the drivers of economic value and business performance. This position is also responsible for the development, and evaluation of corrective action strategies to improve profitability, enhance underwriting performance and contribute to achieving financial targets for profit and growth.

• Partner with the Service Programs Product Management and work collaboratively across functions (marketing, finance, claims, operations, actuarial, underwriting and distribution) to establish the key financial and operational drivers of economic value for the business segment
• Analyze the key metrics to evaluate the performance of the business operations (e.g. frequency ratios, severity, rate changes, mix of business changes, etc.) that need to be managed in order for the business segment to produce profitable and growing performance
• Produce concise, relevant and actionable management information reports and analysis, including an understanding of the competition
• Consolidate summary information from all of the different disciplines to provide a holistic view of the performance of the business segment. Highlight critical trends, and recommend actions to improve profitability and growth
• Provide leadership in the decision making on required actions. Propose and help implement solutions to improve profitability with respect to short and long-term portfolio remediation strategies
• Monitor agreed upon underwriting corrective action plans with actual to expected result measurement for the region
• Provide feedback on specific segment and product strategies to ensure that sales, growth, and profitability objectives are achieved
• Identify, distribute and implement best practices for Business Analytic tools, process and techniques. Ensure best practice sharing within the region and develop organizational capabilities
• Ensure adherence to all policies, guidelines and procedures
• Demonstrate strong understanding of local macroeconomic and competitive trends in each market and provide insight to product managers

Job Requirements:

• Bachelor's degree in analytics, statistics, mathematics, or related field is preferred
• 7+ years of experience in a position monitoring, managing, manipulating and drawing insights from data
• Significant experience of insurance industry or financial services experience in Warranty Service Program product management, underwriting, actuarial or analytics capacity
• Experience leading a team is preferred
• Proven ability to lead, motivate and gain commitment and trust from colleagues
• Comfortable interacting with senior management
• Strong analytical, financial, research, and problem-solving skills
• Experience working with and creating databases and dashboards using all relevant data to inform decisions.
• Experience with data visualization tools: Tableau, Raw, chart.js, etc.
• Proficient in Excel, Word, and PowerPoint
• SQL skills, ability to perform effective querying involving multiple tables and subqueries is preferred
• Strong business acumen with a proven track record of making sound judgments backed by analytical and quantitative skills
• Process expertise and familiarity with IT systems
• Strategic orientation, providing vision and purpose, developing organizational capability and managing change
• Strong communication (oral and written) and influencing skills and demonstrated ability and work across interdisciplinary teams that are geographically dispersed
• Ability to work independently, challenge status quo and promote new solutions

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We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com.   Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

AC - Actuarial

Estimated Travel Percentage (%):  No Travel

Relocation Provided:  No

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